If your item is damaged or faulty, we can organise the collection of the item once we’re informed via email within 14 days of delivery, all we ask is that the item is in the condition in which it arrived, and in its original packaging where possible.
Under The Consumer Regulations Act, Divans, Mattresses & Headboards can be returned due to change of mind as long as the hygiene seal has not been broken and not slept on.
As per the regulations you will need to inform us within 14 days of delivery, we will then provide you with a return address for our warehouse.
You will need to return the items using your own courier at your own expense, we highly recommend you request proof of collection & delivery, once a collection has been arranged, you must advise us of the booking details & tracking information.
If an item is reported as faulty within 14 days of delivery, you have a right to request a replacement or refund, If you report the fault after 14 days, we reserve the right to exchange for the same model or repair.
In all cases, we require proof of purchase and photographic evidence of the fault via email to firstname.lastname@example.org
All bespoke sized divans, mattresses and headboards can not be returned due to them being custom sized.
If a bespoke item arrives faulty, please contact us and we can arrange a repair or replacement
Once your items have been returned to our warehouse, we will carry out an inspection of the goods.
Please note that if the goods have been damaged during transit back to us by your courier, it is our policy to reject the delivery and we would be unable to process a refund.
Any refunds will be processed within 5-7 working days of the items being returned and inspected at our warehouse.