Bed Factory Direct

Returns & Refunds

If you would like to return a product for a refund for whatever reason, we'll do our best to help. Please view our terms and conditions for full returns and cancellation procedures.

Returns

If you have bought an item from us such as a bed or mattress and it is damaged or faulty, we can organise the collection of the item once we are informed either in writing or via email, all we ask is that the item is in the condition in which it arrived, and in its original packaging where possible.

Returning a mattresses

Under The Consumer Regulations Act, Mattresses can be returned due to change of mind. As per the regulations you will need to inform us within 14 days of delivery at customerservice@bedfactorydirect.co.uk  including proof of purchase, we will then provide you with a returns reference and the address details for our warehouse. You will need to return the mattress using your own courier. We recommend you request proof of collection and delivery from your courier.

If a mattress is reported as faulty within 14 days of delivery Under the Consumer Rights Act, you have an early right to reject goods for a refund, if you report the fault after 14 days and up to 12 months we reserve the right to exchange for the same model or repair. In all cases, we require proof of purchase and we will request pictures so that we can assess the problem or forward them to manufacturer's to resolve this for you. 

All bespoke sized mattresses are not returnable unless faulty due to each mattress being custom made to specification.

Returning a bed or headboard

Under The Consumer Regulations Act, beds and headboards can be returned due to change of mind. As per the regulations you will need to inform us within 14 days of delivery at customerservice@bedfactorydirect.co.uk  including proof of purchase we will then provide you a returns reference and the address details for our warehouse. You will need to return the bed or headboard using your own courier. We recommend you request proof of collection and delivery from your courier.

All bespoke sized beds and headboards are not returnable unless faulty as these items are special custom made orders.

Refunds

We can refund you as soon as we receive the goods back, orders will be refunded within 14 days of notification prior to delivery or 14 days after receipt of the goods, refunds will be processed using the arrangement to which you initially placed your order.