Got a question about our products or service? We've answered the most commonly asked questions below.
What happens after I order?
Once your order is placed you will receive an email confirmation. You product is then created by our expert bed makers, and once it's ready to be delivered we will contact you confirming your delivery.
Which payment methods do you accept?
Our website accepts all major credit and debit cards, as well as PayPal.
Can I order from a real person rather than online?
Orders need to be securely processed through our website, but if you need any help feel free to contact us on 0800 138 8288. Alternatively you can visit one of our showrooms, where we can accept card and cash payments.
What storage options do you offer on your divan beds?
Most of our divans beds are available with drawers. Each bed will have different options depending on its size. Drawers can generally be placed on opposite sides, or the same side. If you have custom requirements, give us a call on 0800 917 8288 and we'll be happy to help.
Do divan beds come with feet?
Divans will be supplied with castors as standard, but if your bed is to go on flooring rather than carpet then chrome glides may be more suitable.
How much does delivery cost?
We are happy to offer free Delivery on all our orders over £100, for all orders under this amount we charge £9.99. If your location is difficult to reach, there may be an additional charge at checkout, or a slightly longer delivery time.
Can I specify a time for delivery?
We aim to get your bed to you on your selected delivery date however we can not provide a specific time. When your item is shipped, if possible, the carriers will text with a more specific time.
How will my delivery be arranged?
When purchasing your items at checkout there is a calendar for you to select your preferred delivery date. When your order is processed we will get in contact with you via email confirming delivery. If on the rare occasion there is a problem with the selected delivery date we will get in touch via email or phone, or if you need to change your delivery date get in touch with us as soon as possible on 0800 138 8288.
Will you take the bed upstairs?
Divan beds will be delivered to a room of your choice, flat packed bed frames and furniture are generally delivered to your doorstep.
Can I return a bed if I don't like it?
For hygiene reasons, once a bed or mattress has been slept on we cannot accept returns. If you're unsure, we strongly advise trying the mattress in one of our showrooms prior to ordering.
Can't find the answer you're looking for? Get in touch and we'll do our best to help!